Shipping policy

Shipping Policy

Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays). Because our products are handcrafted in small batches, processing times may vary slightly during high-volume periods, product launches, or seasonal releases.

Pre-Order Items
Items listed as pre-order are not in stock at the time of purchase and require additional production time. Estimated ship dates for pre-order items will be clearly noted on the product page.

  • Pre-order items will ship once they are completed and ready for fulfillment.
  • If your order contains both in-stock and pre-order items, the entire order will ship together once all items are available unless otherwise specified.
  • Processing times for pre-orders may exceed the standard 2–5 business day window.
  • Estimated ship dates are subject to change due to production variables, but we will communicate any significant delays.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location.

Estimated delivery times:

  • Shipping: 3–7 business days

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.

Domestic Shipping
We currently ship within the United States. At this time, we do not offer international shipping.

Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages
Eagle & Crane Apothecary is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

If your package is marked as delivered but cannot be located, we recommend:

  • Checking with neighbors or household members
  • Contacting your local carrier directly

Damaged Items
We take great care in packaging your order. However, if your items arrive damaged:

  • Please contact us within 3 days of delivery
  • Include your order number and clear photos of the damaged items and packaging

We will review your request and work with you to provide a resolution.

Warm Weather Shipping Notice
Due to the nature of our products (including oils, butters, and candles), items may soften or melt during transit in warmer temperatures.

We are not responsible for melting caused by heat exposure during shipping. If you are concerned about temperature sensitivity, we recommend selecting expedited shipping.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us as soon as possible. We cannot guarantee changes once an order has been processed.

Order Issues & Questions
If you have any questions regarding your order, please contact us and we’ll be happy to help.